2022-04-18 | NDAQ:STBA | Press release
INDIANAPa., April 18, 2022 /PRNewswire/ — S&T Bank (NASDAQ:STBA) has earned the highest ranking in customer satisfaction for consumer banking in the Pennsylvania region of the 2022 JD Power U.S. Retail Bank Satisfaction Study.
“I am extremely proud of our recent recognition by JD Power of the highest ranking in customer satisfaction,” said Chris McComish, Managing Director, S&T Bank. “This recognition is a direct reflection of our employees and the great work they do to build trusting relationships that allow us to support customers and meet their financial needs.”
The study is based on responses from 101,587 retail banking customers of the largest banks in the United States about their experiences with their retail bank. It was lined up from April 2021 by January 2022. National banks are defined as banks with more than 300 billion dollars in national repositories; regional banks are those that $65 billion–$299 billion in national repositories; and medium-sized banks are those that have 50 to 100 branches nationwide and at least 20 branches in a respective region.
The annual study analyzes retail banking customer satisfaction with their main financial institution. S&T received the highest score in the Pennsylvania region and ranked #1 in the following areas: account offerings, local banking, people and trust.
“This recognition is particularly meaningful as it shows that our employees play an important role in serving our customers, who expect superior customer satisfaction from us across all channels. they can see and who they can interact with as they navigate life events and planning for the future. I am extremely proud of our employees who have served our customers so well,” shared Jason FormanDirector of Consumer Banking at S&T.
About S&T Bancorp, Inc. and S&T Bank
S&JBancorpInc. is a $9.5 billion bank holding company headquartered in Indiana, Pennsylvaniaand trades on the NASDAQ Global Select Market under the symbol STBA. Its main subsidiary, S&J Bank, was established in 1902 and operates in five markets, including Western Pennsylvania, Eastern Pennsylvania, Northeast Ohio, Central Ohio, and upstate New York. For more information, visit stbancorp.com or stbank.com. follow us on Facebook, instagram and LinkedIn.
About the JD Power U.S. Retail Banking Satisfaction Survey
The US Retail Banking Satisfaction Study, now in its 17and year, has been redesigned for 2022. It measures satisfaction across seven factors (in order of importance): trust; people; account offers; allow customers to do their banking as and when they want; saving time and money; numeric strings; and resolving issues or complaints.
For more information on the U.S. Retail Banking Satisfaction Study, visit here.
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SOURCE S&T Bank