Hinduja Global: Press Release



  • The contract could be worth up to Rs. 2,100 crore (21,000 million rupees)
  • Multi millionsbook contract for an initial period of two years
  • Commitment to employ over 2,000 people in the UK Work@Home model

Bangalore/London, February 20, 2022: Hinduja Global Solutions (HGS) (listed on BSE and NSE) today announced that its subsidiary HGS UK Limited has been selected by the UK Health Safety Agency (UKHSA) to provide essential customer support to UK citizens for an initial period of two years, with an option to extend further. The partnership is already underway after being launched earlier last week, and the deal could be worth up to £211m (Rs 2,100 crore) over the life of the contract, employing over 2,000 Work@ Home across the UK.

The UKHSA is responsible for NHS Test & Trace and this contract will help with future contact tracing needs for Covid-19 and other health security risks such as a major flu outbreak or new pandemic.

The advertised cost of the contract is the maximum that can be spent, and the total could be less.

Over the past decade, HGS has grown and developed its partnership with the UK Government, which has become its biggest public sector win to date, building on a foundation of excellence created by the company. UK by delivering existing public sector campaigns through the campaign.

“HGS has been successfully operating in the UK market for over 10 years. While revenues for the year ending March 2021 were around £67 million, in the nine months ending December 2021, HGS UK more than doubled its revenue to £87m. Our Public Sector Companies have been a key part of this success with some high profile clients. The significant investments we have made to build our expertise in this strategy of vertical and targeted selling, cloud technology and deployment of Work@Home delivery has strengthened our presence in the UKHSA engagement is a fantastic addition to the UK business, both from a growth and complexity perspective », noted Partha DeSarkar, Executive Director and Group CEO, HGS.

Adam Foster, CEO, HGS Europe added, “I am beyond proud that HGS is supporting the UK government in its efforts to emerge and recover from the pandemic. Winning this opportunity is a credit to the last 10 years of UK business expansion and public sector expertise that we’ve developed and have become recognized for.

HGS appreciates the trust placed by government and the responsibility to ensure that the public receives the exceptional services they expect and deserve. This award reflects the company’s continued investment in public sector expertise, delivery capability and infrastructure, as well as its unique ability to compete and, in many cases, outperform its leading competitors in the British public sector space.

“Our partnership with UKHSA and the responsibility it has placed on HGS is not taken lightly. We understand the reality of the requirement and are confident in our ability to deliver the highest quality service”, noted Graham Brown, Revenue Manager, HGS UK.


About Hinduja Global Solutions (HGS):

A global leader in customer experience lifecycle optimization, digital transformation and business process management, HGS helps clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focused on digital customer experiences, back-office processing, contact centers, and HRO solutions. As part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has more than 19,100 employees across 34 delivery centers in six countries, making the difference for some of the biggest global brands across all verticals. For the financial year ended March 31, 2021, HGS had revenue of Rs. 55,889 million ($753.9 million).

To visit https://hgs.cxto learn how HGS is transforming the customer experience and building businesses for the future.

For media queries:


Graham Brown

Revenue Director

Tel: 07436 153525

E-mail: graham.brown@teamhgs.com


Thanuja BM

Hinduja Global Solutions Limited

Phone. : +91 8971145454

E-mail: thanuja.megharaj@teamhgs.com

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